Privacy Policy

Privacy Policy Smile Dental (Dental Solutions LLC) Website: 887-smile.com

Last Updated: August 10, 2026

Dental Solutions LLC, doing business as Smile Dental (“Smile Dental,” “we,” “us,” or “our”), located at 1211 E. Bennett St., Springfield, MO 65804, is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with us through our website (887-smile.com), email, RCS chat, SMS, MMS, phone calls, in-person visits, or any other communication channel (collectively, the “Services” and “Communications”).

By using our website, communicating with us, or providing your information, you agree to the practices described in this Privacy Policy. This Policy works together with our Terms of Use and our Notice of Privacy Practices (available upon request or on the Site).

1. Information We Collect

We may collect the following types of information:

Personal Information you provide directly

• Name, address, phone number, email address
• Date of birth, insurance information, and other demographic details
• Appointment preferences and communication preferences
• Messages, questions, or other content you send via website forms, email, RCS, SMS, MMS, or phone
• Payment and billing information (when applicable)

Protected Health Information (PHI)

• Information related to your dental health, treatment, medical history, diagnoses, and related records, as defined under HIPAA

Automatically collected information (website)

• IP address, browser type, device information, pages visited, and approximate location
• Cookies and similar tracking technologies (see Section 7)

Information from other sources

• Information from insurance providers, referring dentists, or other healthcare providers (with appropriate authorization)
• Publicly available information or information from service providers who support our practice

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and manage dental care and related services
• Communicate with you about appointments, treatment, billing, and practice updates
• Send appointment reminders, confirmations, and follow-up messages via email, RCS, SMS, MMS, phone, or other channels
• Respond to your inquiries and requests
• Process payments and insurance claims
• Improve our website, Services, and patient experience
• Comply with legal, regulatory, and professional obligations
• Protect the security and integrity of our practice and systems

3. Communications (Email, RCS, SMS, MMS, Phone, Website, In-Person)

When you provide your contact information or opt in, you may receive communications from us through any of the following channels: website forms, email, RCS, SMS, MMS, phone calls, and in-person conversations.

• These communications may include appointment reminders, confirmations, treatment follow-ups, billing notices, and general practice information.
• You may opt out of text messaging (RCS/SMS/MMS) at any time by replying STOP. For email, use the unsubscribe link when available or contact the office.
• Message and data rates may apply for text-based messages.
• Consent to receive communications is not a condition of receiving dental treatment.

Important note on unsecured channels: Website forms, standard email, RCS, SMS, and MMS are not guaranteed secure methods for transmitting sensitive protected health information (PHI). Please do not send detailed medical or dental information through these channels. Prefer phone calls, in-person discussions, or our secure patient portal (if available) for sensitive information.

4. HIPAA and Protected Health Information

As a healthcare provider, Smile Dental is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We maintain a separate Notice of Privacy Practices that describes in detail how we use and disclose PHI, your rights regarding your health information, and our legal duties.

Key points:

• We use and disclose PHI only as permitted or required by HIPAA and applicable state law (for treatment, payment, healthcare operations, and other allowed purposes).
• Unsecured electronic channels (website forms, standard email, text messaging) should not be used to transmit sensitive PHI.
• We implement administrative, technical, and physical safeguards to protect PHI in accordance with HIPAA requirements.
• You have rights under HIPAA, including the right to access, amend, and request restrictions on certain uses of your PHI. These rights are described in our Notice of Privacy Practices.

For a full explanation of your HIPAA rights and our practices regarding PHI, please request a copy of our Notice of Privacy Practices or review it on our website.

5. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• With other healthcare providers involved in your care (treatment)
• With insurance companies and billing services (payment)
• With service providers who assist our practice (e.g., appointment reminder platforms, IT support, payment processors), under appropriate agreements
• When required by law (court orders, subpoenas, public health reporting, etc.)
• To protect the rights, property, or safety of Smile Dental, our patients, or others
• With your written authorization for any other purpose

Any third parties who receive PHI are required to protect it in accordance with applicable law and our agreements with them.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security, especially for information transmitted through unsecured channels such as standard email or text messaging.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, analyze site usage, and enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

8. Your Rights and Choices

Depending on applicable law (including HIPAA and state privacy laws), you may have the right to:

• Access and obtain a copy of your personal information or PHI
• Request correction of inaccurate information
• Request restrictions on certain uses or disclosures
• Opt out of certain communications (especially marketing or non-essential messages)
• Request deletion of certain information (subject to legal and record-keeping requirements)

To exercise these rights, contact us using the information below. We will respond in accordance with applicable law.

9. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate parental consent. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of the Site or continued communication with us after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:

Smile Dental (Dental Solutions LLC) 1211 E. Bennett St. Springfield, MO 65804 Phone: 417-887-7645 Website: 887-smile.com

You may also request a copy of our full Notice of Privacy Practices at any time.